Frequently asked questions about legal and account policies
We collect your full name, date of birth, email address, phone number and payment method during registration. This information is used for identity verification, account security and regulatory compliance. We do not share this data with third parties except where local law requires.
Account verification typically completes within minutes. You will receive one-time codes via email and SMS to confirm your contact details. Once verified, your account is active and you can deposit via DANA, OVO, GoPay or QRIS immediately.
Yes, you can request account closure through live chat or email. Your account will be suspended within one working day, and your remaining balance will be withdrawn to your registered payment method within five working days. Data is retained according to our legal schedule, then securely deleted.
Deposits via DANA, OVO, GoPay and QRIS are credited to your account within seconds of confirmation. Withdrawals are verified for security and returned to your original payment method. Processing time depends on your payment provider but typically completes within 24 hours.
Log into your account, open account settings and select 'Payment Methods' or 'Personal Details'. Update the information you wish to change and confirm via one-time code. Changes take effect immediately for new transactions.
Contact our support team immediately via live chat. We will verify your identity and secure your account. Change your password through the 'Security' section of account settings and review your recent transaction history for any unauthorized activity.
The complete terms of service and privacy policy are available in the footer of this site. You can also request a copy via live chat or email support. We update these documents periodically and notify account holders of material changes.
