Questions About Our Terms
You can request account closure from Settings > Account Management. Pending withdrawals must clear first. We process closure requests within 3 business days and refund any remaining wallet balance to your linked payment method—DANA, OVO, GoPay or QRIS.
Use the 'Forgot Password' link on the login screen. We send a reset code to your registered email. Click the link, create a new password and your account unlocks immediately. If you don't receive the email, check spam or contact support.
Deposits via DANA, OVO, GoPay and QRIS are processed by those payment partners; we cannot reverse or cancel them once confirmed. If a deposit fails, the amount returns to your wallet within 24 hours. Contact support with your transaction ID if you need to trace a stuck deposit.
After you request a payout and pass our verification, the amount leaves your pasang nomor wallet immediately. Arrival in your DANA, OVO, GoPay or QRIS account depends on your bank—usually 1–5 minutes, but can take up to 24 hours on weekends or during bank processing delays.
Accounts that use automated bots, share login details, attempt fraud, abuse our games or engage in collusion with other players violate our terms. We monitor for these behaviours and suspend or close accounts found breaching them without refunding balances.
No. Our terms permit one account per person. If we detect duplicate accounts, all linked accounts are closed and balances forfeited. Use your legal name and consistent contact details when registering to avoid accidental duplicates.
The complete terms are always available in your account under Settings > Legal Documents, or on this page. We update them periodically; we notify you via email if substantial changes occur. Your continued play means you accept the current version.
